Blossom Bank, Block B Cannon Lane, Tonbridge, Kent TN9 1PP VIEW MAP

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01732 355301

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Privacy Notice for Cream Hair and Beauty

This privacy notice explains how Cream Hair and Beauty Lounge looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.


• What information we collect about you
How information about you will be used
How long your information will be kept for
Where your information is kept
Access to your information and correction
Other websites
Changes to our privacy notice
How to contact us


We collect information about you when you book an appointment for a service or treatment, visit the salon or barbershop for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.


In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:

To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with

 Providers of our salon software system [Shortcuts salonsoftware]
 Mailing houses [Mailchimp]

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.


The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.


Unless you request otherwise, we will keep your information to contact you no more than for a maximum of 1 year from your last visit to the salon/barbershop.

After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted after four months See our data retention policy for further information, including employee data.


Your information is stored within the European Economic Area on secure servers provided by Shortcuts Software. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.


You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact Tracy Cowling at This email address is being protected from spambots. You need JavaScript enabled to view it.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.


We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.


We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 18/04/18.


Please contact us if you have any questions about our privacy notice or information we hold about you:

 By email This email address is being protected from spambots. You need JavaScript enabled to view it.
Or write to us at Cream hair and Beauty Lounge Blossom bank Cannon Lane Tonbridge TN91PP

You also have the right to complain to the Information Commissioner's Office. Find out on their website how to report a concern:

Data Retention Policy

This policy sets out what information Cream hair and Beauty Lounge holds, how long we hold it for and when it will be deleted. It also covers the procedure to follow regarding data requests.

• Information held by us
• How long is personal data held for?
• Where is personal data held?
• How is personal data deleted?
• Access to personal information, correction and deletion


We hold personal information about:

• Clients
• Former clients and prospective clients
• Employees
• Job applicants

We also hold information about financial transactions relating to these eg services or treatments provided, products bought, payroll information.


We aim not to hold personal data longer than necessary.

Unless requested by an individual, the following types of data will be held for the periods shown below, after which it will be securely deleted or destroyed:

Client general records - 2 years
Client health records - 4 years
Financial transactions, invoices and supplier details - 6 years
Employee records, contracts of employment, changes to terms and conditions, annual leave, training records - While employment continues and up to 6 years after employment ends
Payroll and wage records including PAYE, income tax, national insurance, sick pay, redundancy payments - 6 years from the financial year-end in which payments were made
Maternity records - 3 years after the end of the tax year in which the maternity pay period ends
Job applications (unsuccessful) - 4 months after notifying unsuccessful candidates
Emails - One year from the end of the month in which they were received or sent unless a longer period is relevant as above. Emails to and from ex-employees or contractors will be deleted within 2 weeks of them leaving unless these form part of the employment record – see above.


Personal data about clients, financial transactions and employees are held on our secure salon software system which is backed up every day or held in secure electronic files electronically which can be accessed only by salon directors and managers

Paper records are held in a locked cabinet.


Personal data is permanently deleted in accordance with the retention periods listed above from:

• Salon software system
• Electronic files
• Emails
• Paper records, which are securely shredded


See our privacy notice

All requests for access to personal information will be handled by Tracy Cowling Salon owner

Responses to requests will be made within 30 days

All information relating to the individual will be compiled into a report and collected from:

• Salon software system
• Financial transactions
• Emails
• Other electronic records
• Paper records (where applicable)e keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 18/04/18.

Procedure for Personal Data Breaches

This procedure is to be followed if there is a breach of personal data. The person responsible for managing the process is Tracy Cowling Salon Owner.

All decisions on whether or not to notify the Information Commisioner’s Office (ICO) or individuals affected will be counter-signed by Tracy Cowling salon owner.

This procedure covers:

• What is a personal data breach?
• What must be recorded?
• Assessing the likelihood and severity of the adverse consequences of the breach
• When do breaches have to be reported to the ICO?
• What must be reported to the ICO?
• How to report a breach to the ICO
• Telling individuals affected about a breach
• What are the consequences of failing to notify the ICO?


A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to, personal data.

Examples include:

• access by an unauthorised third party
• deliberate or accidental action by a data controller (the salon or barbershop) or a data processor (third party supplier, who must inform you without undue delay as soon as they become aware of it)
• sending personal data to an incorrect recipient
• computer or data storage devices containing personal data being lost or stolen
• alteration of personal data without permission
• loss of availability of personal data (ie data is made unavailable and this unavailability has a significant negative effect on individuals)


All breaches must be recorded, whether or not they need to be reported to the ICO. If you decide not to report a breach, you must be able to justify this decision and it must therefore be documented.


• The facts relating to the breach
• Its effects
• Remedial actions taken
• What caused the breach and how a recurrence could be preventedee our privacy notice

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Cream Hair & Beauty Salon
Blossom Bank, Block B Cannon Lane,
Tonbridge, Kent TN9 1PP

Tel: 01732 355301

© 2016 Cream Hair & Beauty Salon